:root{--background:#f5f7f8;--foreground:#18202a;--muted:#637083;--line:#d6dde5;--panel:#ffffff;--accent:#7c3aed;--accent-strong:#6d28d9;--accent-soft:#f3e8ff;--ink:#0f172a;--danger:#b42318;--warning:#b45309}*{box-sizing:border-box}body{margin:0;background:var(--background);color:var(--foreground);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}.app-shell{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}.sidebar{border-right:1px solid var(--line);background:#ffffff;padding:24px;display:grid;grid-template-rows:auto 1fr auto;grid-gap:26px;gap:26px}.brand-lockup{display:flex;align-items:center;gap:12px}.brand-lockup span{color:var(--muted);font-size:12px}.brand-mark{width:34px;height:34px;border-radius:8px;display:grid;place-items:center;color:white;font-weight:800;background:linear-gradient(135deg,var(--ink),var(--accent))}.brand{font-size:18px;font-weight:760}.brand-logo{height:26px;width:auto;display:block}.nav{display:grid;grid-gap:4px;gap:4px;align-content:start}.nav a{display:flex;align-items:center;gap:10px;color:var(--muted);text-decoration:none;padding:9px 11px;border-radius:8px;font-size:14px;font-weight:650}.nav a.active{background:var(--accent-soft);color:var(--accent-strong)}.main{padding:22px 32px 34px}.content-col{min-width:0;display:flex;flex-direction:column}.top-strip{min-height:58px;background:linear-gradient(135deg,var(--ink),var(--accent));justify-content:space-between;position:-webkit-sticky;position:sticky;top:0;z-index:10}.top-strip,.top-strip-right{display:flex;gap:16px;align-items:center}.top-strip-right{padding-right:32px;margin-left:auto}.environment-pill{display:inline-flex;align-items:center;gap:8px;border:1px solid rgba(255,255,255,.25);border-radius:999px;padding:7px 10px;color:#ffffff;background:rgba(255,255,255,.12);font-size:13px;font-weight:700}.environment-pill span{width:8px;height:8px;border-radius:999px;background:#22c55e}.auth-chip{min-height:38px;display:inline-flex;align-items:center;gap:10px;border:1px solid rgba(255,255,255,.25);border-radius:999px;padding:5px 8px 5px 12px;background:rgba(255,255,255,.12);color:#ffffff;font-size:13px}.auth-chip a{color:#ffffff;text-decoration:none;font-weight:750}.auth-chip strong{color:#ffffff;font-weight:700}.auth-chip button{border:0;border-radius:999px;background:#ffffff;color:var(--accent-strong);padding:6px 9px;cursor:pointer;font-weight:700}.topbar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px}.eyebrow{color:var(--muted);font-size:13px;font-weight:700;margin:0 0 6px;text-transform:uppercase}h1{font-size:30px}h1,h2{margin:0}h2{font-size:18px}.muted{color:var(--muted);margin:6px 0 0}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:14px;gap:14px;margin-bottom:18px}.metric-card{display:grid;grid-gap:8px;gap:8px;background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:16px;color:var(--accent)}.metric-card.warning{color:var(--warning)}.metric-card.critical{color:var(--danger)}.metric-card span{color:var(--muted);font-size:13px}.metric-card strong{color:var(--foreground);font-size:28px}.ops-grid{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(320px,.9fr);grid-gap:16px;gap:16px;align-items:start}.panel{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:16px}.data-table{width:100%;border-collapse:collapse;font-size:14px}.data-table th{text-align:left;padding:10px 12px;color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.data-table td,.data-table th{border-bottom:1px solid var(--line)}.data-table td{padding:12px;vertical-align:middle}.data-table tbody tr:last-child td{border-bottom:0}.data-table tbody tr:hover{background:#f8fafc}.data-table .numeric{text-align:right;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.data-table .cell-sub{display:block;color:var(--muted);font-size:12px;margin-top:2px}.row-link{color:var(--accent);font-weight:600;text-decoration:none;white-space:nowrap}.row-link:hover{color:var(--accent-strong);text-decoration:underline}.section-title{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:14px}.section-title span{color:var(--muted);font-size:13px}.queue{display:grid;grid-gap:12px;gap:12px}.case{display:grid;grid-template-columns:1.2fr .5fr 1fr auto;grid-gap:16px;gap:16px;align-items:center;background:#fbfcfd;border:1px solid var(--line);border-radius:8px;padding:16px}.badge{width:-moz-fit-content;width:fit-content;border-radius:999px;padding:4px 9px;background:#fff7ed;color:var(--warning);font-size:12px;font-weight:760}.button{border:0;border-radius:8px;background:var(--accent);color:white;padding:10px 12px}.button.secondary{background:#e2e8f0;color:var(--foreground)}.ops-auth{display:flex;align-items:center;gap:10px}.ops-auth a{color:var(--accent);font-weight:750;text-decoration:none}.auth-page{min-height:100vh;display:grid;place-items:center;padding:24px}.auth-panel{width:min(430px,100%);display:grid;grid-gap:18px;gap:18px;border:1px solid var(--line);border-radius:8px;padding:24px;background:var(--panel)}.auth-form{display:grid;grid-gap:14px;gap:14px}.auth-form label{display:grid;grid-gap:7px;gap:7px;color:var(--muted);font-size:13px;font-weight:700}.auth-form input{min-height:42px;border:1px solid var(--line);border-radius:8px;padding:0 12px}.form-error{margin:0;border:1px solid #fecaca;border-radius:8px;padding:10px 12px;color:var(--danger);background:#fff1f2;font-size:13px;font-weight:700}.metric-card{text-decoration:none}.inline-form{display:grid;grid-template-columns:minmax(240px,1fr) 180px 200px auto;grid-gap:10px;gap:10px;align-items:center}.inline-form input,.inline-form select{border:1px solid var(--line);border-radius:8px;min-height:40px;padding:0 10px;background:#ffffff;color:var(--foreground)}.actions{display:flex;gap:8px;justify-content:flex-end}.activity-list,.provider-list{display:grid;grid-gap:10px;gap:10px}.activity-row,.exception-row,.provider-row{display:flex;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}.activity-row:last-child,.exception-row:last-child,.provider-row:last-child{border-bottom:0}.activity-row span,.activity-row strong,.exception-row span,.exception-row strong,.provider-row span,.provider-row strong{display:block}.activity-row span,.exception-row span,.provider-row span{color:var(--muted);font-size:13px;margin-top:3px}@media (max-width:900px){.case,.inline-form,.metrics,.ops-grid{grid-template-columns:1fr}.actions{justify-content:flex-start}.topbar{align-items:flex-start;flex-direction:column}}